Smart Computing- Book ISBN- 978-81-953658-1-4

Authors:- Aniruddh Patel, Rishi Shah, Parth Vyas, Utsav Patel, Kiran Parmar

Abstract :-Mobile technologies offer the ability to incorporate field support engineers effortlessly into business systems [1], resulting in innovative ways of engineer-to-customer engagement. We explain the findings of our survey in this paper on the criteria of using a mobile application in field service [4][14] and complaint management. After a summary of the problems facing these types of apps and an overview of the design of the service management system used, we present the findings of our usability report.

Keywords: - Mobile application, Field service, B2B Business, CIC