Recent Trends in Computer Science and Software Technology ISSN: 3139-1389 (Online)

Authors: Pragati Sachdeva, Himani Gupta, Lakshay Gaur

Abstract: In the institution, majorly grievances are handled and conveyed verbally, through applications, or through registers which is inconsistent, timeconsuming and require a lot of effort in creating and maintaining the applications. The ‘Complaint Desk’ project will be designed with an objective to overcome all the limitations of the manual systems, and to allow the handling of Complaints and files with minimum effort and in less time. By computerizing the system, the students or employees can file their complaints and get their problems solved without the need of going to the Admin Office every time. The idea is to provide ease of working to the employees/students by providing online services to them. The students and employees can simply log in to the system with their Login Id and Password and convey their grievances. The sender can afterwards check the status of their posted complaint and close the complaint only after being fully satisfied. The concerned person can check his/her mailbox to review the grievances and perform necessary actions.