Vol 5, No 1 (2020)

Service Quality Assessment of Footpath in a Major Industrial Zone of a Developing Country: A Case Study of GAZIPUR City,

Authors:-Md. Tawkir Ahmed, Md. Rakibul Islam, Adeniran Adetayo O

Abstract:-industrial zones of developing countries, workers tend to live nearby places of their working zones and prefer to go to their working places by walking. Hence, footpath plays a crucial role in these areas, particularly in developing countries like Bangladesh, where garments worker have a penchant to save the transport cost for their livelihood by walking to their working places. Hence, level of service (LOS) of the footpath in these zones should be much higher to facilitate these heavy loads of pedestrians. However, LOS evaluation criteria for off-street pedestrian facilities are not well defined in the context of Bangladesh and a negligible number of studies have been performed on this subject of matter. This motivates the authors to assess the service quality of footpaths in heavy industrial zone like Gazipur city using both qualitative and quantitative approaches. In this study, a survey of 450 people were conducted to identify the key factors that attribute to the pedestrian’s satisfaction and it is found that the average rating of the footpath is 2.66 (out of 5) which is unsatisfactory and undesirable. Such findings are effective for developing footpath design and maintenance policies, and provides guidelines for future improvement.

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