Journal of Research in Computer Science and Engineering ISSN: 2457-0818 (Online)

Authors: Manasi Bobde, Ruchika Bhaganagrkar, Shubhangi, Shailesh Sahu

Abstract: E-commerce is one of the fastest growing segments in the Indian Economy. Though marked by high growth rate, the Indian e-commerce industry has been behind its counterparts in many developed and emerging economies, primarily due to a relatively low internet user base. In a study conducted by global management consultancy firm AT Kearney in 2015, there were only 39 million online buyers in India; a tiny fraction of the 1.2 billion who live in the country. However, increased technological proliferation combined with internet and mobile penetration, presents a favorable eco-system for the development of e- commerce in India. The country is currently at the cusp of a digital revolution. Launch of 4G & 5G services and decline in the tariffs of data plans and prices of data cards/USB dongles have reduced the cost of ownership of an effective internet connection. Availability of low cost smart phones and the extension of internet and broadband to the remotest corners will boost the augmentation of the internet user base, effectively bridging the gap between potential online buyers and actual buyers. The demographic dividend of the country also seems to encourage and favor the growth of ecommerce. The survival of the e-commerce firms in a highly dynamic environment becomes a challenging task when coupled with the cutthroat competition prevailing in the sector. The onus then lies on the firms to constantly adapt and innovate while providing an information rich and seamless experience to ensure customer loyalty. This study attempts to explore the evolution of e-commerce in India and identifies various challenges to as well the factors responsible for the future growth and development of e-commerce. The rapid changing Internet environment has formed a competitive business setting, which provides opportunities for conducting businesses online. Availability of online transaction systems enable users to buy and make payment for products and services using the Internet platform. Thus, customers’ involvements in online purchasing have become an important trend. However, since the market is comprised of many different people and cultures, with diverse viewpoints, e-commerce businesses are being challenged by the reality of complex behavior of consumers. Therefore, it is vital to identify the factors that affect consumers purchasing decision through e-commerce in respective cultures and societies. In response to this claim, the purpose of this study is to explore the factors affecting customers’ purchasing decision through e- commerce (online shopping).

Keywords: B2B, B2C, E-Commerce, Literature Review, SEM, Pay-per-click (PPC), e-Commerce Implementation, Implementation Phase, Systematic Literature Review.