Author: Anupriya Sharma, Preeti Dhaka, Kavita
Abstract: Mobile technologies enable field support engineers to be seamlessly integrated into business systems, leading in new modes of engineer-to-customer contact. In this study, we discuss the requirements for deploying a mobile application in the areas of field service and complaint management, based on the results of our survey. We give the conclusions of our usability assessment after a brief overview of the issues that these sorts of apps face, as well as a synopsis of the design of the service management system that was employed.
Keywords: Mobile application, Small-scale Business, Field service
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