Journal of Hotel Management and Tourism

Author: Dr. Edgar D’Souza

Abstract: This study examines the impact of perceived service quality and perceived price fairness on consumer satisfaction and loyalty in the Indian restaurant industry. Using a structured framework and Partial Least Squares Structural Equation Modeling (PLS-SEM), the research tests the direct and indirect relationships among these variables. Data was collected from 345 consumers of various restaurants across India, with a focus on their perceptions of service quality, price fairness, satisfaction, and loyalty. The results show that both perceived service quality and perceived price fairness significantly affect consumer satisfaction, with service quality having a stronger direct influence. Additionally, satisfaction was found to be a key mediator between service quality and loyalty, as well as between price fairness and loyalty. Specifically, higher service quality and fair pricing lead to increased satisfaction, which in turn enhances consumer loyalty. The study provides empirical evidence that improving service quality and ensuring fair pricing are crucial strategies for fostering customer satisfaction and loyalty in the competitive Indian restaurant market. Furthermore, the research contributes to the broader literature on customer behavior in the hospitality sector by highlighting the pivotal role of satisfaction as a mediator in driving loyalty. The findings offer practical implications for restaurant managers aiming to improve customer retention through enhanced service delivery and pricing strategies. The study’s limitations and future research directions are also discussed, particularly the need to explore other factors influencing customer loyalty in this context.

Keywords: Perceived Service Quality, Perceived Price Fairness, Consumer Satisfaction, Consumer Loyalty, Restaurant Industry

Authors: Ravi Reddy , Sneha Gupta

Abstract : Technology has significantly transformed hotel management and the tourism industry, enhancing operational efficiency and improving guest experiences. This paper explores the various technological advancements that have been integrated into hotel management systems, such as artificial intelligence, the Internet of Things (IoT), and big data analytics. It examines how these technologies streamline operations, personalize guest services, and provide valuable insights for decision-making. The study also discusses the challenges faced by hotels in adopting these technologies and the potential future trends. By understanding the role of technology, hotel managers can better equip themselves to meet the changing expectations of tourists and gain a competitive edge.

Keywords: Technology, Hotel management, Tourism, Artificial intelligence, big data analytics

Author : Neelam Sharma

Abstract : Cultural diversity plays a significant role in shaping the landscape of hotel management and tourism. This paper examines the impact of cultural diversity on hotel operations, guest interactions, and overall tourism dynamics. It explores how hotels can effectively manage and celebrate cultural diversity through inclusive practices, staff training, and culturally sensitive services. The research highlights the benefits of embracing cultural diversity, including enhanced guest experiences, improved employee satisfaction, and a broader appeal to international tourists. Case studies of culturally diverse hotels are analyzed to provide practical insights into managing diversity in the hospitality industry.

Keywords: Cultural diversity, Hotel management, Tourism, Inclusive practices, Guest experiences

Author : Amit Singh

Abstract  : Sustainable practices in hotel management are increasingly becoming a focal point as the tourism industry seeks to minimize its environmental impact. This paper investigates the various sustainable practices adopted by hotels, such as energy conservation, waste reduction, and eco-friendly amenities. It evaluates the impact of these practices on the tourism experience and the hotel's reputation. Through case studies of eco-friendly hotels, the research highlights the benefits of sustainability in attracting environmentally conscious tourists and improving operational efficiency. The paper also addresses the challenges hotels face in implementing sustainable practices and offers recommendations for overcoming these obstacles.

Keywords : Sustainable practices, Hotel management, Tourism, Energy conservation, Eco-friendly amenities

Authors : Arvind Kumar , Swati Verma

Abstract : Personalized guest services have become a key differentiator in the competitive hospitality industry, significantly impacting tourism. This paper explores the various personalized services offered by hotels, such as customized itineraries, personalized room preferences, and tailored dining experiences. It examines how these services enhance the guest experience, increase satisfaction, and foster loyalty. The research includes case studies of hotels that have successfully implemented personalized services, highlighting their impact on guest retention and tourism growth. By understanding the importance of personalization, hotel managers can better cater to the unique preferences of their guests, thereby driving repeat business and positive word-of-mouth.

Keywords: Personalized services, Hotel management, Tourism, Guest satisfaction. Customer loyalty

Author : Divya Sinha

Abstract : In the competitive landscape of the hospitality industry, innovative strategies in hotel management play a crucial role in enhancing the tourism experience. This paper delves into the various innovative strategies adopted by hotel management to improve customer satisfaction and drive tourism growth. It explores the impact of technology integration, sustainable practices, and personalized services on the overall guest experience. The research also examines case studies of hotels that have successfully implemented these strategies, resulting in increased tourist influx and loyalty. By analyzing these trends, the paper aims to provide insights into the best practices that can be adopted by hotel managers to stay ahead in the industry and meet the evolving demands of modern travelers.

Keywords:  Hotel management, Tourism experience, Innovative strategies, Technology integration, Sustainable practices

Authors : Ravi Mishra, Rahul Choudhary

Abstract : Cultural tourism has become a pivotal component of the global tourism industry, significantly influencing the growth and development of the hotel sector. This paper examines the intricate relationship between cultural tourism and the hotel industry, highlighting how cultural attractions drive hotel revenue, occupancy rates, and overall profitability. Through a detailed literature review and analysis of case studies, the paper explores the economic impact of cultural tourism, the challenges faced by the hotel industry, and the strategies employed to leverage cultural tourism for sustainable growth. The paper also discusses the role of marketing and sustainability in enhancing the synergy between cultural tourism and the hotel industry, providing insights into the future trends and opportunities in this dynamic field.

Keywords : Cultural tourism, Hotel industry growth, Economic impact, Tourism marketing, Heritage preservation, Sustainable tourism, Tourist behavior

Authors : Keshav Verma, Sonika Sharma

Abstract : The digital transformation of the hospitality industry has positioned online reviews as a crucial factor in hotel booking decisions. This paper explores the multifaceted influence of online reviews on consumer behavior within the context of hotel bookings. It examines the impact of review authenticity, volume, recency, and credibility on consumer trust and decision-making. The paper also discusses the psychological effects of positive and negative reviews and identifies key challenges in managing online reviews, such as fake reviews and review manipulation. Through a comprehensive review of existing literature and theoretical frameworks, the study highlights the importance of online reviews in the hospitality industry and suggests avenues for future research.

Keywords : Online Reviews, Hotel Booking Decisions, Consumer Trust, Review Authenticity, Review Management, Electronic Word-of-Mouth (EWOM), Hospitality Industry, Consumer Behavior

Authors : Neetu sharma, Rovin Thakur

Abstract : This paper examines the critical role of Human Resource Management (HRM) in enhancing service quality within the hotel industry. By exploring key HRM practices such as recruitment, training, employee motivation, performance management, and retention strategies, the paper highlights how these practices contribute to superior service delivery. The study also discusses the challenges faced by hotels in implementing effective HRM strategies, particularly in managing high employee turnover and a diverse workforce. Additionally, the importance of organizational culture, leadership, and the integration of technology in HRM processes is analyzed. Through a comprehensive review of existing literature and practical insights, this paper underscores the significance of HRM in achieving service excellence in hotels.

Keywords : Human Resource Management, Service Quality, Hospitality Industry, Employee Motivation, Training and Development

Authors : Sanju Mehta, Nishant Mishra

Abstract : Sustainable practices in hotel management are increasingly recognized as essential for reducing the environmental impact and enhancing the social responsibility of the tourism industry. This paper examines various sustainable practices adopted by hotels, such as energy conservation, water management, waste reduction, and the use of eco-friendly products. It also explores the impact of these practices on tourism, highlighting how they attract eco-conscious tourists, enhance hotel reputations, and improve operational efficiency. Additionally, the paper discusses the challenges faced in implementing sustainable practices, including high initial investment costs, lack of awareness, resistance to change, and regulatory compliance issues. The future scope of sustainable hotel management is also considered, with a focus on technological innovations, collaborations, consumer engagement, and achieving sustainability certifications. A holistic approach to sustainability is emphasized as crucial for the long-term viability of the tourism industry.

Keywords : Sustainable hotel management, Energy conservation, Water management, Waste reduction, Eco-friendly products

Authors : Rohan Kulkarni, Anjali Rao

Abstract : The hospitality industry is experiencing a significant transformation driven by technological advancements aimed at enhancing guest experience. This paper delves into the various technological innovations reshaping hotel management, from mobile technology and artificial intelligence to the Internet of Things and virtual reality. By examining the benefits and challenges of these technologies, the paper highlights how they contribute to operational efficiency, personalized services, and overall guest satisfaction. The discussion also explores the scope of future technological integrations and their potential impact on sustainable practices in the industry.

Keywords : Hotel Management, Guest Experience, Mobile Technology, Artificial Intelligence, Internet of Things, Virtual Reality

Authors: Ritu Sharma, Gopal Singh 

Abstract: Adventure tourism has gained immense popularity in recent years, attracting individuals seeking thrilling and unconventional experiences. However, the inherent nature of adventure activities introduces various risks that require careful consideration and management. This paper explores the dynamics of risk perception and management in adventure tourism, focusing on the identification, assessment, and mitigation strategies associated with different adventure activities. The study aims to provide insights into enhancing the safety and satisfaction of adventure tourists through effective risk management practices.

Keywords: Adventure Tourism, Risk Perception, Risk Management, Safety, Case Studies.

Authors: Pooja Sharma, Jeetu Singh 

Abstract: Adventure tourism has undergone significant transformations over the years, driven by advancements in technology and a growing demand for unique and immersive experiences. This paper explores the intersection of technology and innovation in the adventure tourism industry, analyzing the impact on customer experiences, safety, and overall industry growth. Through the examination of case studies and the presentation of relevant data in tables, we aim to provide a comprehensive overview of the role of technology in shaping the future of adventure tourism.

Keywords: Adventure Tourism, Technology, Innovation, Virtual Reality (VR), Augmented Reality (AR), Wearable Technology, Safety Monitoring, Privacy Concerns, Environmental Impact, Digital Divide, Cultural Sensitivity.

Authors: Soniya Mishra, Pooja Verma 

Abstract: The hospitality industry is highly competitive, and efficient front office operations are crucial for the success of any hotel. One key aspect that significantly influences front office performance is the reservation system. This paper explores strategies to optimize reservation systems, aiming to enhance overall hotel front office efficiency. Through the integration of advanced technologies, data analytics, and user-centric design, hotels can not only streamline reservation processes but also improve customer satisfaction and increase revenue. The paper includes tables to illustrate key data and performance metrics.

Keyword: Reservation Systems, Front Office Performance, Optimization, Hotel Operations, Advanced Technologies, Cloud-Based Systems, Mobile Apps, Automated Check-in, Channel Management, Data Analytics.

Authors: Kapil Kumar, Priya Choudhary 

Abstract: This paper explores the challenges associated with managing peak demand in front office operations and presents effective strategies to optimize performance during high-volume periods. Businesses in various industries often encounter fluctuations in customer demand, leading to peak periods that can strain front office operations. Successfully navigating these peaks is crucial for maintaining customer satisfaction and ensuring operational efficiency. This paper discusses the key factors influencing peak demand, analyzes common challenges faced by front office operations, and proposes practical strategies, supported by tables, to enhance resilience and responsiveness in high-volume periods.

Keywords: Peak demand, Front office operations, Customer satisfaction, High-volume periods, Proactive strategies, Reactive strategies, Resource allocation, Scalable technology, Real-time monitoring.

Authors: Sital Verma, Rahul Kumar 

Abstract: This paper presents an in-depth examination of current and emerging trends in the hospitality industry. The study explores how the sector is evolving in response to changing consumer preferences, technology advancements, and global influences. Through an extensive review of literature and empirical data, this research provides valuable insights into the challenges and opportunities faced by hospitality businesses. Key trends discussed include sustainability practices, digital transformation, evolving guest expectations, and the impact of post-pandemic recovery efforts. The findings of this study aim to guide hoteliers and industry stakeholders in making informed decisions to stay competitive in a dynamic market.

Keywords: Hospitality industry, Trends, Sustainability, Technology, Guest experience, Pandemic recovery.

Authors name:- Dr. C. Mayilsamy, Dr. M. Nithyasri, Dr. E. Shyamaladevi

Abstract:- (Tourism, Culture and Heritage is been coined each other in modern social arrangements. The study is been focused to identify the factors that influenced the tourist to select their destiny for our study area and the problems faced by them during the pandemic. For this theme the researchers made a survey study with the tourist and found that affordability and food are the most preferred factor for a tourist destination, both domestic and international spot preference is found among the tourists. Lack of knowledge and communication gaps are the influenced problems faced by tourists during a pandemic. Since travel is favored when one's basic requirements are effectively supplied and a large portion of the population in India lives in unfavorable conditions, the tourist industry only benefits a small portion of the country's population. The tourist sector can't expand on its own until other industries, like hospitality, travel insurance, transportation, and lodging, provide value to it. The amount of satisfaction that customers receive after spending their hard-earned money is ultimately what helps to keep or gain position in the mind of the customer, thus businesses must work to enhance them in terms of the services they provide. The business should emphasize crucial traits including skill sets of the personnel, courteousness and friendliness of the staff, and fair pricing of services.)

Keywords:- Tourism, Destination, Problems, heritage, and culture.

Authors:  Dr. M. R. Bhatacharya, Shanshak Singh Rathore

Abstract: The hotel industry has witnessed significant transformations in recent years due to the increasing emphasis on customer experience and service quality. This review paper explores the relationship between customer experience and service quality in hotels, aiming to provide a comprehensive understanding of the key factors that influence customer satisfaction and loyalty. The paper begins by defining customer experience and service quality in the context of the hotel industry. It then examines various dimensions of customer experience, including pre-stay, during-stay, and post-stay phases. Additionally, the review highlights the importance of service quality in shaping customer perceptions and discusses the critical components of service quality in hotels. Furthermore, the paper investigates the impact of customer experience and service quality on customer satisfaction, loyalty, and positive word-of-mouth. Lastly, the review presents managerial implications and recommendations for hoteliers to enhance customer experience and service quality, thereby fostering customer loyalty and improving overall business performance.

Keywords: Customer experience, service quality, hotels, customer satisfaction, customer loyalty, word-of-mouth.

Authors:  Kapil Sharma, Pallavi Chavan

Abstract: This review paper explores the tourism industry in Kerala, India, with a specific focus on eco-tourism. The paper examines the opportunities and challenges faced by Kerala's tourism industry and highlights the significance of sustainable tourism development. It also discusses the implementation strategies for eco-tourism in Kerala, analyzes the state's tourism potential, market trends, and consumer preferences. Additionally, the paper examines the policy framework and government support for tourism development in Kerala. Finally, the paper concludes by providing recommendations for sustainable tourism development in the region.

Keywords: Kerala, tourism industry, eco-tourism, opportunities, challenges, sustainable tourism, implementation strategies, market trends, consumer preferences, policy framework, government support, recommendations.

Authors: Kanchan Singh, Rekha Kachhawa

Abstract: Hospitality management is a dynamic field that continually faces new challenges and opportunities for innovation. This review paper examines the latest trends and advancements in hospitality management, focusing on the innovative practices and technologies that have emerged in recent years. Additionally, the paper explores the challenges faced by the industry and offers insights into potential strategies to address them effectively. The study concludes that embracing innovation and adapting to changing consumer preferences are crucial for the long-term success of hospitality businesses.

Keywords: Hospitality Management, Travelers, Tourists, Global Economic Businesses

Authors:Shubham Malohtra, Prakash Jindal, Rukasana Nanda

Abstract:This review paper aims to provide a comprehensive analysis of the evolving landscape of the hotel industry, focusing on hospitality trends and hotel classification. The paper explores the importance of hotels, different types of hotels, employment opportunities in the industry, and the contribution of hotels to economic growth. Additionally, it discusses the interrelationship between the hospitality industry and tourism development and highlights recent trends in the hospitality sector. By examining existing literature and industry reports, this study offers valuable insights for researchers, practitioners, and policymakers involved in the hotel and tourism sectors.

Keywords:Hotel industry, hospitality trends, hotel classification, employment opportunities, economic growth, tourism development, recent trends 

Authors: Riya Mishra, Rohit Choudhary

Abstract: Adventure tourism has emerged as a significant segment within the broader tourism industry, attracting a diverse group of travelers seeking unique and challenging experiences. This paper explores the economic impact of adventure tourism on local communities, focusing on key indicators such as job creation, income generation, and community development. Through an analysis of case studies and empirical data, this paper aims to shed light on the complex relationship between adventure tourism and local economies.

Keywords: Adventure Tourism, Economic Impact, Local Communities, Job Creation, Income Generation, Community Development, Tourism Expenditure, Sustainable Tourism.